General Terms and Conditions of Sale and Use of SenPro Services

Last updated: July 25, 2024

Welcome to the SenPro Services website. By using our services, you agree to comply with and be bound by these General Terms and Conditions of Sale and Use (the “Terms”). Please read them carefully before using our services.

1. Presentation of SenPro Services

SenPro Services is a platform that connects customers with qualified professionals (“Service Providers”) for various home services, including but not limited to: plumbing, carpentry, masonry, cleaning, babysitting, cooking, painting, driving, security services, gardening, and personal protection services.

2. Acceptance of the Terms

By accessing our website or using our services, you agree to comply with these Terms. If you do not agree with these Terms, please do not use our services.

3. Services Offered

SenPro Services offers a range of home services provided by independent Service Providers. SenPro Services is not the direct provider of these services but acts solely as an intermediary.

4. Registration and User Account

To use certain services, you must create a user account. You agree to provide accurate, complete, and up-to-date information during registration. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.

5. Booking and Payment

Service bookings are made through our online platform.

Service prices are displayed on our website and may vary depending on the type and duration of the service.

Payments are made online using the payment methods accepted by SenPro Services.

A commission of 30% of the amount paid by customers is retained by SenPro Services, with the remaining amount paid to the Service Provider.

6. Cancellation and Refund Policy

Customers may cancel a booking free of charge up to [number] hours before the scheduled service time.

For cancellations made less than [number] hours before the scheduled service, a cancellation fee of [amount or percentage] will apply.

Refunds will be processed within [number] days following confirmation of the cancellation.

7. Customer Obligations

Customers agree to:

• Provide accurate and complete information when making a booking.

• Allow access to the premises and equipment necessary for service delivery.

• Treat Service Providers with respect and courtesy.

8. Service Provider Obligations

Service Providers agree to:

• Deliver high-quality services in accordance with SenPro Services’ standards.

• Respect agreed appointments and deadlines.

• Maintain clear and courteous communication with customers.

9. Limitation of Liability

SenPro Services shall not be held liable for any direct or indirect damages resulting from the use of its services. As an intermediary, SenPro Services’ responsibility is limited to connecting customers with Service Providers.

10. Intellectual Property

All content on the SenPro Services website (texts, images, logos, etc.) is protected by copyright and other intellectual property rights. Any reproduction, distribution, or use without prior authorization is strictly prohibited.

11. Privacy and Data Protection

SenPro Services is committed to protecting users’ personal data in accordance with its Privacy Policy. By using our services, you consent to the collection and use of your personal data as described in that policy.

12. Amendments to the Terms

SenPro Services reserves the right to modify these Terms at any time. Changes will be published on the website and will take effect immediately. It is your responsibility to review the Terms regularly to stay informed of any updates.

13. Dispute Resolution

In the event of a dispute regarding the interpretation or execution of these Terms, the parties will endeavor to resolve the matter amicably. If no agreement is reached, the dispute shall be submitted to the competent jurisdiction of your locality.

14. General Provisions

These Terms constitute the entire agreement between the parties regarding their subject matter.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

The failure of SenPro Services to exercise any right or provision of these Terms shall not constitute a waiver of such right or provision.

Contact

For any questions regarding these Terms, please contact us at:

Email: [email protected]
Phone: +221 862 2487